Refund Policy
Last updated: September 20, 2026
Refund Eligibility
We offer a 7-day refund from the date of purchase for technical issues preventing installation of the extensions.
Eligible for Refund
- Extension fails to install in Chrome/Chromium due to a bug in our package
- Extension crashes immediately on launch due to a code defect
- Download link is broken or delivers corrupted files (verified on our end)
- Payment was duplicated due to a system error
Not Eligible for Refund
- WhatsApp Web or Google Maps UI changes break extraction functionality
- Platform restrictions (rate limits, captchas, login requirements) prevent extraction
- Extracted data quality doesn\u2019t meet your expectations
- You changed your mind, found an alternative, or no longer need the product
- Incompatibility with non-Chromium browsers (Firefox, Safari, etc.)
- Failure to follow installation instructions (Developer Mode, etc.)
- Requests made more than 7 days after purchase
How to Request a Refund
- Email support@thepeoplecraft.in within 7 days of purchase
- Include your order ID (from confirmation email)
- Describe the technical issue with screenshots/steps to reproduce
- Allow us 2 business days to verify and respond
Approved refunds are processed back to the original payment method within 5-10 business days, depending on your bank/card issuer.
Platform Changes Disclaimer
WhatsApp and Google frequently update their web interfaces. These changes can break extraction functionality without notice. This is a known risk of browser extension tools that interact with third-party platforms. We aim to release compatible updates but cannot guarantee fixes, timelines, or continued functionality.
Platform compatibility issues are not grounds for a refund.